12 Results:SS:MEDIA PP:KOGAN PAGE 0.171 sec.
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11
![Complaint management excellence- [electronic resource] : creating customer loyalty through service recovery](/Sponge/Images/bookDefaults/MMbookdefaultsmall.png)
Cook, Sarah.
| Kogan Page |
2012
12
Van Belleghem, Steven.
| Kogan Page |
2012
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