1 Results:SS:SCENARIOS PP:AMACOM AMERICAN MANAGEMENT ASSOCIATION AA:GALLAGHER, RICHARD S. 0.596 sec.
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![The customer service survival kit- [electronic resource] : what to say to defuse even the worst customer situations](/Sponge/Images/bookDefaults/MMbookdefaultsmall.png)
Gallagher, Richard S.
| AMACOM American Management Association |
2013