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Satisfaction- [electronic resource] : a behavioral perspective on the consumer
Satisfaction- [electronic resource] : a behavioral perspective on the consumer
Oliver, Richard L. | ME Sharpe | 2013
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2
Delight your customers- [electronic resource] : 7 simple ways to raise your customer service from ordinary to extraordinary
Delight your customers- [electronic resource] : 7 simple ways to raise your customer service from ordinary to extraordinary
Curtin, Steve. | American Management Association | 2013
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3
마케팅의 신
마케팅의 신
Vitale, Joe | 에이지21 | 2013
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4
(짜릿한 감탄의 순간을 판매하는) 애플스토어를 경험하라
(짜릿한 감탄의 순간을 판매하는) 애플스토어를 경험하라
Gallo, Carmine | 두드림 | 2013
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