Material Type  

 단행본

ISBN  

0070212171 (alk. paper) : $50.00

LC Callnumber  

HD9980.5-.F549 1994

DDC  

658-20

Callnumber  

658 F562s

Author  

Fitzsimmons, James A.

Title/Author  

Service management for competitive advantage : James A. Fitzsimmons, Mona J. Fitzsimmons.

Publish Info  

New York : McGraw-Hill, c1994.

Material Info  

xviii, 462 p. : ill. ; 24 cm.

Added Entry-Title  

McGraw-Hill series in management

General Note  

Gift: 청주대학교 도서관

서지주기  

Includes bibliographical references and indexes.

Subject Added Entry-Topical Term  

Service industries Management.

Added Entry-Personal Name  

Fitzsimmons, Mona J.

Control Number  

joongbu:82645