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Factors Affecting Appropriate Reliance on Artificial Intelligence Decision Support Systems.
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Factors Affecting Appropriate Reliance on Artificial Intelligence Decision Support Systems.
자료유형  
 학위논문
Control Number  
0017163433
International Standard Book Number  
9798383698587
Dewey Decimal Classification Number  
620
Main Entry-Personal Name  
Dunning, Richard E.
Publication, Distribution, etc. (Imprint  
[S.l.] : Carnegie Mellon University., 2024
Publication, Distribution, etc. (Imprint  
Ann Arbor : ProQuest Dissertations & Theses, 2024
Physical Description  
305 p.
General Note  
Source: Dissertations Abstracts International, Volume: 86-02, Section: A.
General Note  
Advisor: Fischhoff, Baruch.
Dissertation Note  
Thesis (Ph.D.)--Carnegie Mellon University, 2024.
Summary, Etc.  
요약Many applications of AI require humans and AI advisors to make decisions collaboratively; however, success depends on how appropriately humans rely on the AI agent. We demonstrated an evaluation method for a platform that used neural network agents of varying skill levels for the simple strategic game of Connect Four. We manipulated the presence, sequence, skill, and information display of Artificial Intelligence (AI) advice in a strategy game against another AI opponent that sometimes varied its skill to measure their effect on users' performance.Human agent teams outperformed unaided subjects with those receiving the AI recommendations simultaneously achieving the best results. Although team performance was higher and subjects improved during game play, there was little evidence of learning from their AI advisors. AI reliability proved to be the greatest determiner of team performance with subjects retaining trust in higher skilled advisors even in varied environments. Those with higher numeracy demonstrated the highest ability to make use of AI advice including more detailed output formats including ranking of choices and probabilities. More reliable AI agents correlated to higher AI trust while higher self-confidence correlated to greater rejection of AI advice, greater confidence in success, but slightly lower performance.The value of these human agent teams depended on AI reliability, users' ability to extract lessons from their advice, and users' trust in that advice. Organizations implementing human agent teams should conduct testing to know how well users appropriately rely on AI recommendations.
Subject Added Entry-Topical Term  
Engineering.
Subject Added Entry-Topical Term  
Public policy.
Index Term-Uncontrolled  
Appropriate reliance
Index Term-Uncontrolled  
Decision science
Index Term-Uncontrolled  
Human agent teams
Index Term-Uncontrolled  
Trust
Added Entry-Corporate Name  
Carnegie Mellon University Engineering and Public Policy
Host Item Entry  
Dissertations Abstracts International. 86-02A.
Electronic Location and Access  
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Control Number  
joongbu:655914
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