서브메뉴
검색
Service failure- [electronic resource] : the real reasons employees struggle with customer service and what you can do about it
Service failure- [electronic resource] : the real reasons employees struggle with customer service and what you can do about it
상세정보
- 자료유형
- 단행본
- International Standard Book Number
- 081443200X (electronic bk.)
- International Standard Book Number
- 9780814432006 (electronic bk.)
- International Standard Book Number
- 9780814431993
- International Standard Book Number
- 0814431992
- Library of Congress Call Number
- HF5415.5-.T65 2013
- Dewey Decimal Classification Number
- 658.8/12-23
- Main Entry-Personal Name
- Toister, Jeff
- Publication, Distribution, etc. (Imprint
- New York : American Management Association, c2013
- Physical Description
- 1 online resource (v, 202 pages).
- Bibliography, Etc. Note
- Includes bibliographical references and index.
- Subject Added Entry-Topical Term
- Customer services
- Subject Added Entry-Topical Term
- Customer relations
- Subject Added Entry-Topical Term
- Employees Training of
- Subject Added Entry-Topical Term
- BUSINESS & ECONOMICS / Customer Relations.
- Subject Added Entry-Topical Term
- Customer relations.
- Subject Added Entry-Topical Term
- Customer services.
- Subject Added Entry-Topical Term
- Employees Training of.
- Additional Physical Form Entry
- Print versionToister, Jeff. Service failure. New York : American Management Association, 2013 9780814431993 (DLC) 2012021284 (OCoLC)794037036
- Electronic Location and Access
- 로그인을 한후 보실 수 있는 자료입니다.
- Control Number
- joongbu:429010
MARC
008121029s2013 nyu ob 001 0 eng d■001
■00520141229180616
■006m o d
■007cr |n|||||||||
■020 ▼a081443200X (electronic bk.)
■020 ▼a9780814432006 (electronic bk.)
■020 ▼z9780814431993
■020 ▼z0814431992
■035 ▼a(OCoLC)815382804
■040 ▼aYDXCP▼cYDXCP▼dTEFOD▼dN$T▼dCUS▼dOCLCF▼dOCLCQ
■050 4▼aHF5415.5▼b.T65 2013
■072 7▼aBUS▼x018000▼2bisacsh
■08204▼a658.8/12▼223
■1001 ▼aToister, Jeff▼eauthor.
■24510▼aService failure▼h[electronic resource] ▼bthe real reasons employees struggle with customer service and what you can do about it▼dJeff Toister
■260 ▼aNew York▼bAmerican Management Association▼cc2013
■300 ▼a1 online resource (v, 202 pages).
■336 ▼atext▼2rdacontent
■337 ▼acomputer▼2rdamedia
■338 ▼aonline resource▼2rdacarrier
■504 ▼aIncludes bibliographical references and index.
■588 ▼aDescription based on print version record.
■650 0▼aCustomer services
■650 0▼aCustomer relations
■650 0▼aEmployees▼xTraining of
■650 7▼aBUSINESS & ECONOMICS / Customer Relations.▼2bisacsh
■650 7▼aCustomer relations.▼2fast▼0(OCoLC)fst00885533
■650 7▼aCustomer services.▼2fast▼0(OCoLC)fst00885545
■650 7▼aEmployees▼xTraining of.▼2fast▼0(OCoLC)fst00909221
■655 4▼aElectronic books.
■77608▼iPrint version▼aToister, Jeff.▼tService failure.▼dNew York : American Management Association, 2013▼z9780814431993▼w(DLC) 2012021284▼w(OCoLC)794037036
■85640▼3EBSCOhost▼uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=502094
■938 ▼aYBP Library Services▼bYANK▼n9856309
■938 ▼aEBSCOhost▼bEBSC▼n502094
미리보기
내보내기
chatGPT토론
Ai 추천 관련 도서
Buch Status
- Reservierung
- 캠퍼스간 도서대출
- 서가에 없는 책 신고
- Meine Mappe
