자료유형  

 단행본

International Standard Book Number  

9780814432822 (electronic bk.)

International Standard Book Number  

0814432824 (electronic bk.)

International Standard Book Number  

9780814432808

International Standard Book Number  

0814432808

Library of Congress Call Number  

HF5415.335-.C867 2013eb

Dewey Decimal Classification Number  

658.8/12-23

Main Entry-Personal Name  

Curtin, Steve.

Edition Statement  

1 ed.

Publication, Distribution, etc. (Imprint  

New York : American Management Association, 2013

Physical Description  

1 online resource (pages cm)

General Note  

Includes index.

Formatted Contents Note  

완전내용Introduction -- Function vs. essence -- Three truths of exceptional customer service -- Seven simple ways to raise customer service -- Express genuine interest -- Share unique knowledge -- Convey authentic enthusiasm -- Use appropriate humor -- Provide pleasant surprises -- Deliver service heroics -- Incorporating job essence into job function -- From ordinary to extraordinary -- Index.

Subject Added Entry-Topical Term  

Consumer satisfaction

Subject Added Entry-Topical Term  

Product management

Subject Added Entry-Topical Term  

Organizational change

Subject Added Entry-Topical Term  

BUSINESS & ECONOMICS / Customer Relations.

Subject Added Entry-Topical Term  

Consumer satisfaction.

Subject Added Entry-Topical Term  

Organizational change.

Subject Added Entry-Topical Term  

Product management.

Additional Physical Form Entry  

Print versionCurtin, Steve. Delight your customers. 1 ed. New York : American Management Association, 2013 9780814432808 (DLC) 2013004338 (OCoLC)828626809

Electronic Location and Access  

로그인을 한후 보실 수 있는 자료입니다.

Control Number  

joongbu:428803