Material Type  

 단행본

Date and Time of Latest Transaction  

20141229180605

ISBN  

9781610692830

ISBN  

1610692837

ISBN  

9781610692847 (electronic bk.)

ISBN  

1610692845 (electronic bk.)

LC Callnumber  

Z711-.M67 2014

DDC  

025.5-23

Author  

Mosley, Shelley , 1950

Title/Author  

Crash course in dealing with difficult library customers / Shelley E. Mosley, Dennis C. Tucker, and Sandra Van Winkle

Material Info  

1 online resource

총서명  

Crash course series

서지주기  

Includes bibliographical references and index.

Abstracts/Etc  

요약"Libraries are public places--open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations"--해제Provided by publisher.

Subject Added Entry-Topical Term  

Public services (Libraries) United States

Subject Added Entry-Topical Term  

Library users United States

Subject Added Entry-Topical Term  

Libraries Public relations United States

Subject Added Entry-Topical Term  

Libraries Security measures United States

Subject Added Entry-Topical Term  

LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General.

Subject Added Entry-Topical Term  

LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Administration & Management.

Added Entry-Personal Name  

Tucker, Dennis C.

Added Entry-Personal Name  

Van Winkle, Sandra

Additional Physical Form Entry  

Print version / Mosley, Shelley, 1950-Crash course in dealing with difficult library customers. 9781610692830. (DLC) 2013034584. (OCoLC)856053790

Series Added Entry-Uniform Title  

Crash course series (Westport, Conn.)

Electronic Location and Access  

로그인을 한후 보실 수 있는 자료입니다.

Control Number  

joongbu:427820