자료유형  

 단행본

International Standard Book Number  

9781466600454 (electronic bk.)

International Standard Book Number  

1466600454 (electronic bk.)

International Standard Book Number  

9781466600447 (hbk.)

International Standard Book Number  

9781466600461 (print & perpetual access)

Library of Congress Call Number  

HD9980.5-.A384 2012e

Dewey Decimal Classification Number  

658/.05-23

Publication, Distribution, etc. (Imprint  

Hershey, Pa : IGI Global (701 E Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2012

Physical Description  

1 online resource (electronic texts (311 p))

Bibliography, Etc. Note  

Includes bibliographical references.

Formatted Contents Note  

완전내용1. Predicting ambulance diversion / Abey Kuruvilla and Suraj M. Alexander -- 2. Hybrid value creation in the sports industry: the case of a mobile sports companion as IT-supported product-service-bundle / Jan Marco Leimeister, Uta Knebel and Helmut Krcmar -- 3. Connect time limits and performance measures in a dial-up modem pool system / Paul F. Schikora, Michael R. Godfrey and Brian D. Neureuther -- 4. ICT usage by Greek accountants / Efstratios C. Emmanouilidis and Anastasios A. Economides -- 5. Exploring the adoption of technology driven services in the healthcare industry / Umit Topacan, A. Nuri Basoglu and Tugrul Daim -- 6. Temporal aspects of information technology use: increasing shift work effectiveness / Roslin V. Hauck, Sherry M.B. Thatcher and Suzanne P. Weisband -- 7. Implementation success model in government agencies: a case of a centralized identification system at NASA / Yair Levy and Theon L. Danet -- 8. SERREA: a semantic management system for retail real estate agencies / Ángel García-Crespo ... [et al.] -- 9. Mass customisation models for travel and tourism information e-services: interrelationships between systems design and customer value / Marianna Sigala -- 10. Technology fears: a study of e-commerce loyalty perception by Jordanian customers / Ahmad Khasawneh ... [et al.] -- 11. Predictive models in cybercrime investigation: an application of data mining techniques / A.S.N. Murthy, Vishnuprasad Nagadevara and Rahul De'

Formatted Contents Note  

완전내용12. Deploying new perspectives of network organizations for chronic diseases' integrated management / Isabella Bonacci and Oscar Tamburis -- 13. Marketing and reputation in the services sector: higher education in South Africa and Singapore / Johan De Jager and Werner Soontiens -- 14. Data mining in nonprofit organizations, government agencies, and other institutions / Zhongxian Wang ... [et al.] -- 15. Understanding expectations, perceptions and satisfaction levels of customers of military engineer services in India / Anand Parkash Bansal and Vishnuprasad Nagadevara -- 16. Service registry design: an information service approach / Lus̕ Ferreira Pires, Arjen van Oostrum and Fons Wijnhoven -- 17. Operational performance analysis of a public hospital laboratory / Kamrul Ahsan and Abdullahil Azeem -- 18. A mashup application to support complex decision making for retail consumers / Steven Walczak, Deborah L. Kellogg and Dawn G. Gregg -- 19. Using the critical incident technique to identify factors of service quality in online higher education / María J. Martínez-Argüelles, José M. Castán and Angel A. Juan.

Summary, Etc.  

요약"This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services"--Provided by publisher.

Subject Added Entry-Topical Term  

Service industries Information technology

Subject Added Entry-Topical Term  

Customer services Information technology

Subject Added Entry-Topical Term  

Service-oriented architecture (Computer science)

Subject Added Entry-Topical Term  

Web services

Subject Added Entry-Topical Term  

BUSINESS & ECONOMICS Industrial Management.

Subject Added Entry-Topical Term  

BUSINESS & ECONOMICS Management.

Subject Added Entry-Topical Term  

BUSINESS & ECONOMICS Management Science.

Subject Added Entry-Topical Term  

BUSINESS & ECONOMICS Organizational Behavior.

Index Term-Uncontrolled  

Cybercrime investigation

Index Term-Uncontrolled  

Data mining in industry

Index Term-Uncontrolled  

E-commerce loyalty

Index Term-Uncontrolled  

Implementation success models

Index Term-Uncontrolled  

Marketing in the service sector

Index Term-Uncontrolled  

Mass customization models

Index Term-Uncontrolled  

Semantic management systems

Index Term-Uncontrolled  

Technology services in the healthcare industry

Index Term-Uncontrolled  

Temporal aspects of IT use

Index Term-Uncontrolled  

Tourism E-services

Added Entry-Personal Name  

Wang, John , 1955-

Added Entry-Corporate Name  

IGI Global.

Additional Physical Form Entry  

Print version. 1466600446. 9781466600447. (DLC) 2011041823

Electronic Location and Access  

로그인을 한후 보실 수 있는 자료입니다.

Control Number  

joongbu:397201