자료유형  

 단행본

International Standard Book Number  

9781555706555 (alk. paper)

Library of Congress Call Number  

Z711-.R64 2009

Dewey Decimal Classification Number  

025.5/2-22

Main Entry-Personal Name  

Ross, Catherine Sheldrick.

Edition Statement  

2nd ed.

Publication, Distribution, etc. (Imprint  

New York : Neal-Schuman Publishers Inc., c2009.

Physical Description  

xiv, 290 p. : ill. ; 28 cm.

Series Statement  

How-to-do-it manuals ; no. 166

Bibliography, Etc. Note  

Includes bibliographical references and index.

Formatted Contents Note  

완전내용Why bother with a reference interview? -- Setting the stage for the reference interview : the first thirty seconds -- Finding out what they really want to know -- Beyond negative closure -- Special contexts for the reference interview -- The reference encounter in virtual environments -- The readers' advisory interview -- Establishing policy and training for the reference interview.

Subject Added Entry-Topical Term  

Reference services (Libraries)

Subject Added Entry-Topical Term  

Electronic reference services (Libraries)

Subject Added Entry-Topical Term  

Interviewing.

Added Entry-Personal Name  

Nilsen, Kirsti.

Added Entry-Personal Name  

Radford, Marie L.

Control Number  

joongbu:381271