자료유형  

 단행본

International Standard Book Number  

047168693X (pbk.) : ＄27.60

Library of Congress Call Number  

TX911.3.M27-H56 2006

Dewey Decimal Classification Number  

647.94/068-22

Main Entry-Personal Name  

Hinkin, Timothy R.

Edition Statement  

2nd ed.

Publication, Distribution, etc. (Imprint  

Hoboken, N.J. : John Wiley & Sons, c2006.

Physical Description  

ix, 157 p. ; 23cm.

Formatted Contents Note  

완전내용Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery.

Subject Added Entry-Topical Term  

Hospitality industry United States Management Case studies

Control Number  

joongbu:307446