자료유형  

 단행본

Control Number  

0008538889

International Standard Book Number  

0471428663 (electronic bk.)

Dewey Decimal Classification Number  

004.6/068-21

Main Entry-Personal Name  

Lee, John J. , 1961-

Publication, Distribution, etc. (Imprint  

Indianapolis, Ind. : Wiley, c2002.

Physical Description  

xvii, 446 p : ill., maps ; 24 cm.

Bibliography, Etc. Note  

Includes bibliographical references (p. 433-435) and index.

Reproduction Note  

Electronic reproduction. . Boulder, Colo. : NetLibrary, 2002. Available via World Wide Web. Access may be limited to NetLibrary affiliated libraries.

Subject Added Entry-Topical Term  

Telecommunication Quality control

Subject Added Entry-Topical Term  

Service-level agreements

Subject Added Entry-Topical Term  

Telecommunication Customer service

Subject Added Entry-Topical Term  

Internet service providers

Subject Added Entry-Topical Term  

Information technology

Added Entry-Personal Name  

Ben-Natan, Ron.

Added Entry-Corporate Name  

NetLibrary, Inc.

Additional Physical Form Entry  

. Original. 0471210129. (DLC) 2002008682. (OCoLC)50004019

Electronic Location and Access  

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Control Number  

joongbu:104111